Work With Us
The House Theatre of Chicago seeks friendly, energetic Audience Services Associates to join our staff to support our patrons’ theatre-going experience! Audience Services Associates fulfill box office and front-of-house duties on-site at performance venues, as well as at our headquarters.
This position is part-time (5 to 15 hours per week) and reports to the Audience Services Manager. This is primarily a patron-facing role that requires evening and weekend availability (with some weekdays), and works out of our headquarters in North Center and the Chopin Theatre in Wicker Park. Audience Services Associates are responsible for staffing the box office when the Audience Services Manager is off, and mostly work on their own.
- Answer questions by phone, email, and in person
- Fulfill ticket requests using online ticketing software
- Process Memberships and Member ticket reservations
- Sell merchandise
- Run the Will Call ticket pick-up at the theatre
- Serve as House Manager at the theatre during some performances
- Oversee ushers at each performance and ensure their duties are fulfilled
- Other duties assigned by Audience Services Manager and Director of Marketing and Audience Development, as required
- Previous in-person customer service experience
- Strong sense of accountability and ability to work independently
- Ability to multitask, think on your feet, and complete daily tasks in a fast-paced environment
- Excellent communication skills in person, on the phone, and over email
- A passion for the arts, especially for the value of new and original work
- Proven ability to navigate Microsoft Office suite and Google web apps
Other Qualifications (Not Required):
- Previous arts administration experience
- Previous box office experience
- Previous experience with Total Info or other CRM software
Audience Services Associates are hourly staff members at a rate of $12/hr
Flexible scheduling and complimentary tickets to The House mainstage shows.
This position is hourly, to begin immediately.
To apply, please send a cover letter and resume with two references to Erik Schroeder, Managing Director, at firstname.lastname@example.org with the subject “NAME - Audience Services Associate candidate”. No phone calls, please.
Become a House Host!
Love the House? Love talking to people? Want a Front of House experience for your resume? All of the above? We'd love your help! We rely on our House Hosts to perform the duties of a house manager (greeting, seating assistance, etc.), as well as to start conversations and bring communities together! Even if you've never seen a House show before but would love the chance to host, we can make that happen. You'll get a T-shirt, and you and a friend will get to watch the show for free! If you're interested, apply by sending us an email at email@example.com. Be sure to include your contact information, any House shows you've seen before, what performances you'd like to host (we ask for a minimum of three for one run), and anything else you'd like us to know!
Click here to sign up for updates about internships at the House!
The House Theatre of Chicago’s internship program is designed to provide a collaborative, entrepreneurial experience for aspiring young theatremakers. The House is looking for undergraduate students and recent college graduates interested in learning about and participating in the day-to-day functions of a growing professional theater. Our interns work directly with their department directors to advance the initiatives of each department, and collaboratively across departments with other staff and members of their internship class.
This position will work closely with the Director of Development and Managing Director on event planning and our annual gala. Duties will include support in the planning and execution of our annual benefit on March 28, 2020. Please do not apply for this position unless you are available for the full day of March 28, and have good availability for the week immediately prior and following.
Successful candidates will be self-starters and strong communicators who are confident in their interpersonal skills and have a passion for the work of The House and its unique storytelling style. They will also be familiar with Google Apps and Microsoft Office Suite.
January 27 to April 10, 2020, with some flexibility on dates: 10-15 hours per week. Most work should take place on weekdays during normal office hours (Monday-Friday between 9a-5p), with occasional nights and weekends. The weeks surrounding the gala (March 16-April 3) additional hours will be required, and full availability is required for the day of the event (March 28). Exceptions can be made for other commitments.
Desired Skills and Experience
- Constant Communication: you don’t believe in “fake it until you make it,” you rather learn how to do it right the first time
- Passion for the arts, and a want to learn how to raise money around them
- Ability to check in with manager on deadlines and communicate any expected issues--and successes!
- Keen attention to detail: no spreadsheet is too granular for you.
- Experience using Microsoft Excel and Word and Google Drive
- Experience using a database a plus
- Support the Annual Fundraising Benefit Event
- Reach out to businesses and individuals to ask for auction donations
- Track the receipt and delivery of items to silent auction winners
- Prepare items and forms for display at event.
- Assist with other event-related tasks such as event promotion, décor, volunteer coordination and logistics.
- Day of event: help with set-up, breakdown, and coordination of the Silent Auction
- Prepare and send donor acknowledgements
- Make calls to donors and businesses regarding donations
- Log activities in database
- This is a contracted position for $200/month
- Tickets to House productions
- Experience working in an open learning environment for a nonprofit arts organization
- An opportunity to meet and work with established artists, nonprofit professionals and our outstanding board of directors
- Possibility of college credit
Please submit resume and cover letter as PDFs via email to The Director of Development at firstname.lastname@example.org by January 24, 2019. No phone calls, please.
We occasionally need help sawing wood and hammering nails in the week before a show. If you want to assist with some carpentry for the arts, contact production manager Jeremy Wilson. email@example.com
Are you excellent at cold-calling? Do you just love licking envelopes? If you’d like to contribute your time during one of The House’s subscription or donation campaigns, or have other skills you can contribute and think we need to know about, please email us at firstname.lastname@example.org!